Field-Service-Consultant Free Update With 100% Exam Passing Guarantee [2023]
[Mar-2023] Verified Salesforce Exam Dumps with Field-Service-Consultant Exam Study Guide
Salesforce Field-Service-Consultant Exam Syllabus Topics:
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NEW QUESTION 58
A financial strvicts customtr wants to send emails to customers who log in for the first time on a new IP. The message should be deployed as fast as possible due to its sensitive content. The message contains Information related to the login IP.
What should a consultant recommend to deploy the email?
- A. Inject the subscriber into a Journey.
- B. Use the Transactional Messaging API.
- C. Execute a Triggered Emails Interaction.
- D. Use a User-Initiated Emails Interaction.
Answer: B
NEW QUESTION 59
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Write a batch Apex class to unschedule low priority work orders.
- B. Create a custom Gantt action to call an Apex class to reschedule appointments.
- C. Define a Global Optimization job to run hourly.
- D. Apply the Reshuffle action within the Gantt.
Answer: D
NEW QUESTION 60
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company address
- B. Company colours
- C. Company style sheets
- D. Company logo
Answer: D
NEW QUESTION 61
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- B. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- C. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
- D. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
Answer: A
NEW QUESTION 62
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Configure Field Sets on the Service Appointment.
- B. Create CSS in the Dispatcher's Console.
- C. Add Fields on the Page Layout.
- D. Use Lookup Fields.
Answer: A
NEW QUESTION 63
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. The Preferred Resource service objective is ignored for active Crew Members.
- B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- C. Capacity-based scheduling is supported for Service Crews.
- D. A service resource can only be 2 member of 2 single Crew
Answer: D
NEW QUESTION 64
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?
- A. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
- B. Use a Triggered Send Data Extension to capture form data and deploy the email.
- C. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
- D. Use the WSProxy via SSJS to deploy the email after capturing form data.
Answer: B
NEW QUESTION 65
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating entitlement for class and work order must be separated
- B. Creating entitlements for work orders requires a custom lightning component
- C. Creating milestones trackers requires a custom lightning component
- D. Creating milestones for word orders requires an entitlement for case
Answer: A
NEW QUESTION 66
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service territory number
- B. Account
- C. Service territories
- D. Service appointment
Answer: B
NEW QUESTION 67
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
- A. Create a product item with all the serial numbers in the notes section.
- B. Create a product item and enter the Technicians' lock quantity.
- C. Create a product item and enter the serial numbers in the related list.
- D. Create a product item for each door lock utilizing standard fields.
Answer: D
NEW QUESTION 68
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?
- A. Update a field called "Repeat Call" on the initial Work Order.
- B. Create new Work Order Line Items under the initial Work Order.
- C. Create a new Work Order and relate it to the previous Work Order.
- D. Create a new Work Order and relate it to the Customer.
Answer: C
NEW QUESTION 69
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure a new Service Level for immediate assignment.
- B. Configure an Emergency Policy and use the Emergency Wizard.
- C. Postpone all lower-priority jobs and extend Due Dates.
- D. Manually flag Service Appointments as "In Jeopardy" due to weather.
Answer: B
NEW QUESTION 70
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Service Territory page layout.
- B. Create the Service Territory Location as a Service Territory lookup field.
- C. Add the Service Territory Location Related List on the Location page layout.
- D. Create the Service Territory Location as a Location lookup field.
Answer: A,D
NEW QUESTION 71
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
- A. Create customer-specific Price Books and add all products as Price Book Entries.
- B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- C. Utilize a custom Global Price Book and add all products as Price Book Entries.
- D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Answer: D
NEW QUESTION 72
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
- A. Products Required for Work Orders
- B. Products Required for Work Order Line Items
- C. Products Required for Service Resources
- D. Products Required for Service Appointments
Answer: A,B
NEW QUESTION 73
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
- A. Subtract one hour from the start and end times on the Service Territory.
- B. Add one hour to the start and end times on the Service Territory.
- C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- D. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Answer: C
NEW QUESTION 74
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?
- A. Create a new child work order for each site visit.
- B. Create a new product consumed for each site visit.
- C. Create a new work order line item for each site visit.
- D. Create a new service appointment for each site visit.
Answer: D
NEW QUESTION 75
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Verify the Dispatcher ran the Service Appointment data Job.
- B. Review Service Appointment automation.
- C. Investigate the Work Order lifecycle.
- D. Confirm the Technician's mobile device is online.
Answer: B,D
NEW QUESTION 76
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Workflow to close the Milestone when the Wrap Up is complete.
- B. Create custom fields to capture that the Wrap UP Activities have been completed.
- C. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- D. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: A,B,C
NEW QUESTION 77
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Work Order Line Item associated with the completed Work Order
- B. The Product Item Transactions Related List on the Product Item
- C. The Products Consumed section on the Work Order
- D. The Product Request Line Item associated with the Product
Answer: C
NEW QUESTION 78
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
- A. Add the Service Territory Location Related List on the Service Territory page layout.
- B. Create the Service Territory Location as a Location lookup field.
- C. Create the Service Territory Location as a Service Territory lookup field.
- D. Add the Service Territory Location Related List on the Location page layout.
Answer: A,D
NEW QUESTION 79
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments and schedule them to the same Resource.
- B. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- C. Create one Service Appointment and schedule it to two different Resources.
- D. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
Answer: B
NEW QUESTION 80
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