Field-Service-Consultant Questions - Truly Beneficial For Your Salesforce Exam (Updated 141 Questions)
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The Salesforce Field-Service-Consultant Exam is designed for professionals who have expertise in the field service industry and are looking to validate their skills and knowledge of the Salesforce platform. This certification is for individuals who work as consultants, architects, analysts, or managers in the field service industry and are responsible for designing, configuring, and implementing Salesforce Field Service solutions for their clients. The exam tests the candidate's understanding of the Salesforce Field Service product suite, including features such as service territories, work orders, scheduling, and resource management.
The Salesforce Field-Service-Consultant Exam is designed for professionals who are seeking to validate their expertise in the field of field service management. This exam is intended for individuals who have experience in consulting, implementing, and managing field service solutions using Salesforce. The certification is recognized as a significant achievement in the industry and can help professionals stand out in the competitive job market.
The Salesforce Field-Service-Consultant Certification Exam is an essential credential for professionals who want to demonstrate their expertise in the Salesforce Field Service Lightning solution. This certification is recognized globally and is highly valued by employers. The certification not only enhances a candidate's skills and knowledge but also helps them stand out in the job market. By attaining this certification, professionals can increase their earning potential and open up new career opportunities in the field of field service management.
NEW QUESTION # 70
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
- A. Color Palettes
- B. Gantt
- C. Gantt Map
- D. Appointment List
Answer: B,D
NEW QUESTION # 71
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Assets and define a hierarchy.
- B. Use Products and Product Families.
- C. Use Orders and Order Products.
- D. Use Work Orders and define a hierarchy.
Answer: A
NEW QUESTION # 72
Northern Trail Outfitters has a contact count of nearly 10 million records. They have noticed slower processing times when sending using Journey Builder.
Which two actions could they take to optimize Journey performance''
Choose 2 answers
- A. Use Data Extension Entry Sources with filters applied to perform segmentation activities for Journey Builder.
- B. Perform large-scale segmentation in Automation Studio before admitting contacts Into Journey Builder.
- C. Create a prefiltered, sendable copy of data extensions for each journey instead of using the same entry source.
- D. Include data for decision splits in Attribute Groups in Contact Builder; use contact data rather than journey data.
Answer: B,C
NEW QUESTION # 73
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create one Service Appointment and schedule it to two different Resources.
- B. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- C. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- D. Create two Service Appointments and schedule them to the same Resource.
Answer: B
NEW QUESTION # 74
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Attach the relevant articles to the work order or work order line items.
- B. Create a quick action on the work order to search the Knowledge base.
- C. Update the Service Appointment page layout to include the Articles related list.
- D. Add the Knowledge Lightning component to the Field Service mobile app.
Answer: A
NEW QUESTION # 75
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Push reschedule notifications to service service resource using the field service lightning mobile app
- B. Configure a new scheduling policy to change service appointment
- C. Create a map polygon of affected area to select service appointment for rescheduling
- D. Create the report to identify the service appointment in the area of notified service resources.
Answer: C
NEW QUESTION # 76
Northern Trail Outfitters wants to control what content is available to certain users and business units. They also want to control what is allowed to be edited and ensure those edited are reviewed prior to being changed.
What should be implemented to achieve these goals'
- A. Build out an internal business governance and process to support this.
- B. Integrate an outside CMS with all these permissions built In.
- C. Edit the Content Permissions and Restrictions by Role setting for each user.
- D. Set up Approval Workflow and Share settings inside Marketing Cloud.
Answer: D
NEW QUESTION # 77
which object can be used to share service appointments with service resource s in field service lightning?
- A. Service territory
- B. Service territory member
- C. Work order
- D. User territory
Answer: B
NEW QUESTION # 78
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Manually create a competitor's Asset Record on the Field Service mobile app.
- B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- C. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
- D. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
Answer: B
NEW QUESTION # 79
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Both the primary assets and related assets related lists on the work order object
- B. Both the primary assets and related assets related lists on the assets object
- C. Only the primary assets related list on the assets object
- D. Only the primary assets related list on the work order object
Answer: C
NEW QUESTION # 80
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- C. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
- D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
Answer: D
NEW QUESTION # 81
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Match Boolean
- C. Required Resource
- D. Preferred Resource
Answer: B
NEW QUESTION # 82
A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.
What should a consultant recommend'
- A. Create an exclusion list with the known email addresses.
- B. Create an auto-suppression list populated with the known email addresses.
- C. Create an auto-suppression list populated with subscriber keys.
- D. Populate a list using a query to exclude the subscriber key.
Answer: B
NEW QUESTION # 83
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
- A. Configure and add excluded and required resource Work Rules to scheduling policies.
- B. Configure customer preferences on the Service Resource record.
- C. Configure and add excluded and required resource business objectives to scheduling policies.
- D. Configure resource preferences on the Account or Work Order.
Answer: A,D
NEW QUESTION # 84
Northern Trail Outfitters has a master data extension of 880,000 subscribers they want to randomly split into 11 groups to test different messaging strategies.
How could this be accomplished?
- A. Use Automation Studio with a random split activity.
- B. Create a random data extension within Email Studio.
- C. Use Journey Builder with a random split activity.
- D. Create a random data extension within Contact Builder.
Answer: B
NEW QUESTION # 85
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Inventory
- B. Mobile Locations
- C. Warehouse Locations
- D. Products Consumed
- E. Products Required
Answer: B,D,E
NEW QUESTION # 86
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
- A. Service Urgency
- B. Service Due Date
- C. Customer Working Hours
- D. Customer Entitlement
Answer: D
NEW QUESTION # 87
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- B. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- C. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
- D. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
Answer: C
NEW QUESTION # 88
Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.
What should they be aware of with respect to sender reputation?
- A. They should have one dedicated IP address for every 100,000 messages sent per month.
- B. They should request a shared IP since their volume Is under 500,000 messages per month.
- C. They should send at least 100,000 messages per month to maintain their sender reputation.
- D. They should have one SAP for transactional sends and another for commercial sends.
Answer: C
NEW QUESTION # 89
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
- A. Company style sheets
- B. Company address
- C. Company colors
- D. Company logo
Answer: C
NEW QUESTION # 90
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
- A. Appointments on the first Tuesday of the month
- B. Site inspections during the first week of the "year
- C. Weekly recurring appointments at 8:00 AM
- D. Quarterly sales visits to a customer
Answer: A,C
NEW QUESTION # 91
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