100% PASS RATE Field Service Lightning program Field-Service-Consultant Certified Exam DUMP with 165 Questions
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To become a Salesforce Certified Field Service Consultant, individuals must pass the Field-Service-Consultant Exam. Field-Service-Consultant exam consists of 60 multiple-choice questions and lasts for 105 minutes. Field-Service-Consultant exam is available in English and can be taken online or at a testing center. To prepare for the exam, Salesforce provides candidates with various resources, such as study guides, training courses, and practice exams. Candidates can also join the Salesforce community to connect with other professionals and get tips and advice on how to pass the exam.
NEW QUESTION # 90
Northern Trail Outfitters wants to query Marketing Cloud for send data across SMS, Push, and email.
What would a consultant recommend?
- A. Send Logs
- B. Sent Data Views
- C. Contact History
- D. Tracking Extracts
Answer: A
NEW QUESTION # 91
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create one service resource and assign the relevant permission set license
- C. Create two skills records and assign them to service resources record
- D. Create two service resource and assign them to the employee
Answer: B
Explanation:
Explanation
Service Resources are records that represent the people or equipment that perform field service tasks[53].
Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or access to features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_permission_set_licenses_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5
NEW QUESTION # 92
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
Answer: C
NEW QUESTION # 93
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. A custom installation date field on products consumed
- B. The standard installation date field on asset
- C. Field history tracking on asset
- D. A work order related list on asset
Answer: B
NEW QUESTION # 94
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create one service resource and assign the relevant permission set license
- C. Create two skills records and assign them to service resources record
- D. Create two service resource and assign them to the employee
Answer: B
NEW QUESTION # 95
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Work Rule when scheduling appointments.
- B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: A,D
Explanation:
Explanation
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References:
https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 96
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers
- A. A dependency has been created between the two appointments and the start times are the same.
- B. The Complex Work Visualforce page is added to the Service Appointments page
- C. The Same Resource and Same Day fields appear on the Service Appointments page layout.
- D. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.
- E. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.
Answer: B,D,E
NEW QUESTION # 97
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Deselect working location primary on the working territories work rule
- B. Remove the match territory work rule
- C. Select working location enable primary on the working territories work rule
- D. Includes the match territory work rule
Answer: A,D
Explanation:
Explanation
The match territory work rule is used to match service appointments to service resources based on their assigned territories. Deselecting working location primary on the working territories work rule allows considering secondary territories as well as primary territories when matching service appointments to service resources. Removing the match territory work rule would ignore territories when scheduling service appointments. Selecting working location enable primary on the working territories work rule would only consider primary territories when matching service appointments to service resources. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5
NEW QUESTION # 98
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation timeframe of 14 days.
- B. Define a generation horizon of 20,160 minutes.
- C. Define a generation horizon of 14 days.
- D. Configure Auto-generate Work Orders to True.
Answer: C
Explanation:
Explanation
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 99
Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers
- A. Homebase Travel
- B. Assigned Resource
- C. Break Duration
- D. Resource Skill Level
Answer: B,C
Explanation:
Explanation
These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. References:
https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5
NEW QUESTION # 100
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Page Layouts
- B. Visualforce Pages
- C. Mini-Page Layouts
- D. Field Sets
Answer: D
Explanation:
Explanation
Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5
NEW QUESTION # 101
A consultant explains how a sending domain differs from a customer's primary domain. The customer is evaluating their options around configuring their domain.
Which two questions should their IT team be asked?
Choose 2 answers
- A. Are they able to modify their domain configuration's DNS entries?
- B. Can they provide access for Marketing Cloud to update the DNS records?
- C. Will they be able to create and post DNS files when self-hosting?
- D. Does their company allow delegation of subdomains to third parties?
Answer: A,D
NEW QUESTION # 102
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Work Order to Create Opportunity
- B. Quick Action on Opportunity to Create Work Order Line Item
- C. Quick Action on Work Order Line Items to Create Opportunity
- D. Quick Action on Opportunity to Create Work Order
Answer: A
NEW QUESTION # 103
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
- A. Add the Service Territory Location Related List on the Location page layout.
- B. Add the Service Territory Location Related List on the Service Territory page layout.
- C. Create the Service Territory Location as a Service Territory lookup field.
- D. Create the Service Territory Location as a Location lookup field.
Answer: A,B
Explanation:
Explanation
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master-detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show how Locations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References:
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceterritorylocation.htm
https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_territory_locations_overview.htm&type=5
NEW QUESTION # 104
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Service Appointment and its associated parent record.
- B. Update the Work Order and its associated parent Account.
- C. Update the Case Feed and tag the associated Service Representative.
- D. Update the Work Order Line Item and its associated parent Asset.
Answer: D
NEW QUESTION # 105
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The same resource and same day fields appear on the service appointments page layout.
- B. The dependency type is set to start after finish and day on the service appointment in the dependency.
- C. The complex work visual force page is added to the service appointments page layout.
- D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- E. A dependency has been created between the two appointment and the start time are the same.
Answer: B,C,D
NEW QUESTION # 106
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
- A. Service Urgency
- B. Customer Entitlement
- C. Service Due Date
- D. Customer Working Hours
Answer: B
Explanation:
Explanation
Customer Entitlements are records that specify customers' support terms based on their contracts or warranties[38]. Customer Entitlements can be used to offer appropriate appointment booking windows for Gold versus Standard Customers by defining different appointment windows for different entitlement levels[39]. Service Due Date is a field on the work order object that indicates when a work order must be completed by[40]. Customer Working Hours are records that define when customers are available for service appointments[41]. Service Urgency is a field on the work order object that indicates how quickly a work order must be completed[42]. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_appointment_windows_entitlements.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_customer_working_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5
NEW QUESTION # 107
Northern Trail Outfitters is growing and acquiring other organizations, each with its own instance of Sales Cloud. They are debating whether to upgrade Marketing Cloud Connect to Multi-Org.
What consideration could be provided to help with the decision?
- A. Shared Salesforce Data Extensions will be enabled in up to 5 business units.
- B. Existing accounts cannot be upgraded to Multi-Org.
- C. Once an account is upgraded to Multi-Org, it cannot be turned off.
- D. Custom profile and subscription centers will not be required.
Answer: C
NEW QUESTION # 108
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Apply the reshuffle action within the Gantt.
- B. Define a global optimization job to run hourly.
- C. Create a custom Gantt action to call an apex class to reschedule appointments.
- D. Write a batch apex class to unscheduled low priority work orders.
Answer: A
NEW QUESTION # 109
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the related asset related list to the asset page and configure the product request object
- B. Add the field history tracking related list to the assets page and configure the asset relationships object
- C. Add the field history tracking related list to the asset page and configure the product request object
- D. Add the related asset related list to the asset page and configure the asset relationships object
Answer: D
NEW QUESTION # 110
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
- A. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
- B. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."
- C. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
- D. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
Answer: C,D
NEW QUESTION # 111
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create a work rule with two required skills
- B. Create a two-service crew
- C. Create two service appointment
- D. Create a crew with two technicians
Answer: D
NEW QUESTION # 112
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
- A. Jobs can take longer than the available resources hours in a day.
- B. jobs require consecutive days of work and can span over weekends.
- C. jobs need to be performed at the same site on the same day of the week.
- D. jobs require multiple stages of work performed by different resources.
Answer: A,B
Explanation:
Explanation
Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of work performed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.htm&type=5
NEW QUESTION # 113
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. Reshuffle
- B. Resource Schedule Optimization
- C. In-day Optimization
- D. Group Nearby
Answer: A,D
NEW QUESTION # 114
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
Answer: A
NEW QUESTION # 115
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