Salesforce Certified Field Service Consultant - Field-Service-Consultant Exam Practice Test
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
Correct Answer: B,D
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Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
Which approach should a Consultant recommend to meet the requirement?
Correct Answer: C
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Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
Correct Answer: B,D
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Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
Which license types and quantities should the consultant recommend?
Correct Answer: A
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To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?
How should the Consultant meet this requirement?
Correct Answer: B
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universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
Correct Answer: A
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Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
Correct Answer: C
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Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Correct Answer: B
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Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Correct Answer: C,D
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Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Correct Answer: B,D
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