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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A) Attribute
B) Price lists
C) Pricing plan
D) Calculation Matrix
E) Fields

2. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a callout orchestration item to execute a request on the fulfillment system for activation
C) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
D) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

3. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D) Model the router as an attribute of the business internet offer with a default value of 'included'

4. ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A) Use an on-demand data pull from communication cloud using REST API from servicer assurance
B) Use a Bulk API connector via middleware
C) Use industry order management to inform the assurance platform as a part of the orchestration plan
D) Use platform events and GetAsset API

5. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

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