AP-203 by Salesforce Actual Free Exam Q&As

Question 1

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Make use of object types and attributes to better handle scalability using EPC functionality. B. Rationalize the product catalog by identifying duplicates and legacy products that can be removed C. Mark the orderable flag on the legacy system to false so that they cannot be used. D. Bundle the similar product together to reduce the volume

Discussion 0

Correct Answer: A,B Vote an answer

Question 2

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Mobile subscription Management B. Digital commerce C. Enterprise Sales Management D. Assets based ordering

Discussion 0

Correct Answer: A Vote an answer

Question 3

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Create a salesforce Report on the Product object to track the product time to market B. Create salesforce report on EPC project object to track the product time to market. C. Create a Product Time to market app from template in CRM analytics to track the product time to market D. Leverage the EPC functionality to track the product related configuration.

Discussion 0

Correct Answer: B Vote an answer

Question 4

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs B. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours. C. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy D. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Discussion 0

Correct Answer: D Vote an answer

Question 5

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually B. Use the integration procedure to manage the various task that technician need to undertake C. Use call out to fully automate the flow so that no manual steps are required D. Use data raptor to assist with integration and introduce several manual task into the flow.

Discussion 0

Correct Answer: A Vote an answer

Question 6

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems B. Create Apex class and hook code to calculate the price and add as a step within the pricing plan C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Discussion 0

Correct Answer: C Vote an answer

Question 7

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Discussion 0

Correct Answer: C Vote an answer

Question 8

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place B. Premise C. Service Account D. Address

Discussion 0

Correct Answer: B,C Vote an answer

Salesforce Communications Cloud Accredited Professional - AP-203 Exam Practice Test