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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Was sind die drei Phasen des „Problemmanagements“?

A. Problemprotokollierung, Problemklassifizierung, Problemlösung
B. Problemanalyse, Fehleridentifizierung, Vorfalllösung
C. Vorfallmanagement, Problemmanagement, Änderungskontrolle
D. Problemidentifikation, Problemkontrolle, Fehlerkontrolle

Question 2

Welche Vorgehensweise stellt sicher, dass jede Hinzufügung, Änderung oder Entfernung von Dingen, die sich auf die Dienste auswirken könnten, bewertet und genehmigt wird?

A. Release-Verwaltung
B. Bereitstellungsverwaltung
C. Dienstkonfigurationsverwaltung
D. Aktivierung ändern

Question 3

Ein Fehler in einer Anwendung kann zum Ausfall eines Dienstes führen. IT-Mitarbeiter analysieren die Anwendung aktiv, um die Ursache zu verstehen. Wie lautet die korrekte Bezeichnung für diese Art von Fehler?

A. Bekannter Fehler
B. Ereignis
C. Vorfall
D. Problem

Question 4

Welche Hilfsmittel können verwendet werden, um den Schweregrad eines Problems zu bestimmen?

A. Standardarbeitsanweisungen (SOP)
B. Definitive Medienbibliothek (DML)
C. Anforderungserklärung (SOR)
D. Konfigurationsmanagementsystem (CMS)

Question 5

Was soll einer Organisation dabei helfen, die ITIL-Richtlinien zu übernehmen und anzupassen?

A. Die vier Dimensionen des Service
B. Praktiken
C. Die Leitprinzipien
D. Die Service-Wertschöpfungskette

Solutions: