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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What does the continual service improvement (CSI) approach enable a business to achieve?

A. It keeps the communication going within the business.
B. It helps the business in making decisions on improvement initiatives.
C. It dictates the way the business interacts with external suppliers.
D. It helps the stakeholders understand their customers.

Question 2

Which of the following in NOT an objectives of the operations management function?

A. Maintenance of status quo to achieve stability of day to day processes and activities
B. Swift application of skills to diagnose any IT Operations failures that occur
C. Management of the definitive media library (DML)
D. Delivering Operational improvements to achieve reduced costs.

Question 3

Which one of the following is NOT part of the service design stage of the service lifecycle?

A. Producing quality, secure and resilient designs for new or improved services
B. Designing and maintaining all necessary service transition packages
C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes

Question 4

The BEST description of an incident is:

A. An unplanned disruption of service unless there is a backup to that service
B. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C. An unplanned interruption to service or a reduction in the quality of service
D. Any disruption to service whether planned or unplanned

Question 5

Why is it important for service providers to understand patterns of business activity (PBA)?

A. PBA are based on organizational roles and responsibilities
B. IT service providers CANNOT schedule changes until they understand PBA
C. Demand for the services delivered by service providers are directly influenced by PBA
D. Understanding PBA is the only way to enable accurate service level reporting

Solutions: