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EXIN ITIL Foundation (V4) Sample Questions:

1. Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A) 2 and 4
B) 3 and 4
C) 1 and 3
D) 1 and 2

2. Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A) values
B) assets
C) services
D) elements

3. Which is a purpose of the 'engage' value chain activity?

A) Ensuring the continual improvement of services
B) Meeting expectations for quality, costs and time-to-market
C) Ensuring that the organization's vision is understood
D) Providing transparency and good relationships

4. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) An emergency change
B) A normal change
C) A standard change
D) A change model

5. Which describes a 'change authority'?

A) A person who approves a change
B) A tool used to help changes
C) A way to manage the people aspects of change
D) A model used to determine who will assess a change

Solutions: