500-444 Free Study Guide! with New Update 57 Exam Questions
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NEW QUESTION 12
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
- B. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- C. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
- D. Creates the Media Routing PG (MR PG) with three MR PIMs.
- E. Creates just VRU PG; VRU PIMs need to be added manually.
Answer: D,E
NEW QUESTION 13
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Sales team
- B. Support Team
- C. Design team
- D. Deployment team
Answer: B
NEW QUESTION 14
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Signed Certificate from CSR Request:tomcat-trust
- B. 3rd party signed Certificate
- C. CA Certificate:tomcat-trust
- D. CA Signed Certificate from CSR Request:tomcat
- E. CA Certificate:tomcat
Answer: A,C
NEW QUESTION 15
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. Non-SSO
- B. SSO
- C. ldS
- D. SAML
- E. ldP
- F. Hybrid
Answer: A,B,F
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION 16
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Features -> Context Service
- B. Infrastructure Settings -> Device Configurations -> Identity Services
- C. Features -> Single Sign-On
- D. Infrastructure Settings -> License Management
Answer: C
Explanation:
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html
NEW QUESTION 17
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- B. Failure of a VM doesn't bring down all the components that are installed on the VM.
- C. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- D. Failure of a VM brings down all the components that are installed on the VM.
Answer: C
NEW QUESTION 18
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Digital certificate
- B. Certificate authority certificate
- C. Domain validation certificate
- D. Self-signed certificate
- E. Root certificate
Answer: A,B
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
NEW QUESTION 19
Which telephony deployment is between a TDM trunk and a VOIP?
- A. Voice gateway (VGW)
- B. CUBE
- C. CUCM
- D. CUSP
Answer: A
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION 20
What are two ways to deploy security certificates in CCE? (Choose two.)
- A. Self-signed
- B. 3rd party signed
- C. Digitally signed
- D. Security Authority (SA)
- E. Certificate Authority (CA)
Answer: C,E
NEW QUESTION 21
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 200/1200
- B. 200/400
- C. 200/800
- D. 100/600
Answer: C
Explanation:
The active users are the number of users who are currently logged in and using the system, while the configured users are the maximum number of users that the system is licensed and configured to support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and currently 200 users are actively using it. It's important to note that these numbers are approximate, as it would depend on the specific deployment and usage scenario.
NEW QUESTION 22
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. E-Mail Address - For the Outgoing claim type
- B. Unspecified - For the Incoming name ID format
- C. uid - For Identifying the authenticated user in the claim sent to the applications
- D. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- E. sAMAccountName - Logon names maintained for backward compatibility
Answer: C,E
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION 23
What are two types of upgrades available for CCE? (Choose two.)
- A. Deviation
- B. Standard
- C. Technology Refresh
- D. User Interface
- E. Common Ground
Answer: A,E
NEW QUESTION 24
How is a call assigned to a call type in the PCCE system?
- A. when a call-routing script hits the first Queue to Skill Group node
- B. when the call is routed to an agent
- C. when the call terminates, and data is written to the Cisco TCD table
- D. when the call is first post-routed from Cisco Unified Customer Voice Portal
Answer: D
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION 25
What are two types of upgrades available for CCE? (Choose two.)
- A. Common Ground
- B. Deviation
- C. Standard
- D. Technology Refresh
- E. User Interface
Answer: C,D
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
NEW QUESTION 26
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdS to IdP and IdP to Active Directory (AD)
- B. IdS to IdP and IdP to IdS
- C. IdS to IdP
- D. IdP to IdS
Answer: C
NEW QUESTION 27
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. ccagent
- B. SIP
- C. Device Management Protocol (DMP)
- D. OCTI
Answer: B
NEW QUESTION 28
How are remote sites added?
- A. Initialization Wizard
- B. PG Setup
- C. Websetup
- D. SPOG interface
Answer: B
NEW QUESTION 29
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K/10K
- B. 2K/12K
- C. 2K / 8K
- D. 2K/4K
Answer: D
Explanation:
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html
NEW QUESTION 30
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to issue a CA signed Identity certificates
- B. to provide domain validation certificate
- C. to generate a new Certificate Signing Request (CSR)
- D. to import the root CA certificate to each component
- E. to provide validation of certificate requests
Answer: B,E
NEW QUESTION 31
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. Non-SSO
- B. SSO
- C. ldS
- D. SAML
- E. ldP
- F. Hybrid
Answer: A,B,F
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
NEW QUESTION 32
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