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Salesforce Marketing-Cloud-Account-Engagement-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Lead Management:This section of the exam measures skills of a Lead Generation Specialist and evaluates knowledge of automation and segmentation tools used in managing leads. Topics include automation rules, dynamic and static lists, completion actions, segmentation rules, and page actions. It also involves understanding scoring and grading models and how they contribute to lead qualification. Custom redirects and their use in tracking engagement are also part of this domain.
Topic 2
  • Administration:This section of the exam measures the skills of a Salesforce Administrator and focuses on essential administrative tasks within Account Engagement. It includes creating, editing, and mapping fields, and understanding how data flows between Account Engagement and Salesforce. Additionally, it covers the functions of the Account Engagement Recycle Bin and its role in managing deleted records efficiently.
Topic 3
  • Email Marketing:This section of the exam measures skills of an Email Marketing Specialist and tests the candidate’s ability to differentiate between standard emails and templates. It covers scenarios involving the capabilities and use cases of email within Account Engagement and explains how to analyze email reporting metrics to assess performance and engagement levels.
Topic 4
  • Account Engagement Forms, Form Handlers and Landing Pages:This section of the exam measures skills of a Marketing Coordinator and explores the tools used for capturing and managing leads through forms and landing pages. It covers the use cases, capabilities, and reporting metrics of Account Engagement forms and form handlers. It also includes interpreting performance metrics of landing pages, ensuring candidates understand how to assess and optimize their effectiveness in campaigns.
Topic 5
  • Visitors and Prospects: This section of the exam measures the skills of a Marketing Associate and covers the foundational relationship between anonymous visitors and identified prospects in Account Engagement. It includes understanding how visitors convert into prospects and how to apply the right actions using Prospect Audits. Candidates should be able to interpret prospect data and take appropriate steps based on their activity and engagement level.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-engagement-specialist---MC-201

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Salesforce Marketing Cloud Account Engagement Specialist Sample Questions:

What is true about building landing pages in Salesforce using the enhanced landing page experience?

  • A. When you create or edit an enhanced landing page, it is automatically published.
  • B. The only way to add a Pardot form to page is by adding the iframe code in an HTML component.
  • C. Custom code and script can be added to the header or footer code.
  • D. The page can be associated to either a connected or unconnected campaign.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Your client is looking for a way to increase the quality of leads that are being passed from marketing to sales.
What advice do you offer?

  • A. Only pass on leads that are very active on your site no matter the company profile.
  • B. Automatically assign all leads to sales reps in a round-robin system.
  • C. Add more landing pages and forms to your site to increase the number of conversion opportunities.
  • D. Implement a blended lead scoring and grading system.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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What must be true for a Salesforce Opportunity to sync to Marketing Cloud Account Engagement?

  • A. The Opportunity must have the " Marketing Cloud Account Engagement " record type.
  • B. The Opportunity must be sourced by Marketing Cloud Account Engagement marketing activities.
  • C. The Opportunity must have a Contact Role that is syncing to a prospect in Marketing Cloud Account Engagement.
  • D. The Opportunity must be created by a Sales user who is also a user in Marketing Cloud Account Engagement.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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LenoxSoft ' s marketing team shares a list of company names of all external visitors on their website with the regional sales managers. The regional managers use this list for cold calling and for insight on whether any recent opportunities are active on their site.
Which sequence of steps should the Marketing Cloud Account Engagement Administrator take to automate this process?
Choose one answer

  • A. Enable Send daily visitor activity emails; Enable Send daily prospect activity emails (for my prospects).
  • B. Enable Visitors Filters for a specific IP range; Enable Page Actions to notify managers.
  • C. Enable Send daily prospect activity emails (for all prospects); Enable Page Actions to notify managers.
  • D. Enable Visitor Filters for a specific IP range; Enable Send daily visitor activity emails.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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LenoxSoft has 3 product lines. In Pardot, each product line has its own folder containing all of the assets for that product line. An administrator would like to score prospects separately based on their interactions with each product line.
How can the administrator accomplish this?

  • A. Assign a scoring category to each product line folder.
  • B. Edit the default scoring model to score differently for each product line.
  • C. Create two new default scoring models to have one for each product line.
  • D. Edit the score field on the prospect ' s record to displays multiple score values
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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