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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Metering, Billing, and Usage Management- Meter data handling
  • 1. Consumption tracking
    • 2. Usage data ingestion concepts
      - Billing processes
      • 1. Rate and tariff concepts
        • 2. Billing workflows overview
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Utility operations overview
            • 2. Customer lifecycle in utilities
              Customer Engagement and Experience- Digital customer experience
              • 1. Customer communication flows
                • 2. Self-service portals
                  - Customer service operations
                  • 1. Omni-channel support concepts
                    • 2. Case management in utilities
                      Integration and Data Management- System integration concepts
                      • 1. External system connectivity
                        • 2. API-based integration
                          - Data management
                          • 1. Data model alignment
                            • 2. Data quality and governance basics
                              Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
                              • 1. Industry data model concepts
                                • 2. Energy and Utilities Cloud features
                                  - Asset and service management
                                  • 1. Work orders and field service concepts
                                    • 2. Asset tracking and lifecycle management

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
                                      Which scenario should be executed during the testing phase?

                                      A) Test the product eligibility: The product will not be not available for accounts older that 365 days
                                      B) Test the account creation: Accounts older than 365 days will not be qualified for creation.
                                      C) Test the order creation: Order can't be created for the account older than 365 days.
                                      D) Test the account creation: Accounts younger than 365 days won't be qualified for creation.


                                      2. When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

                                      A) Billing related data
                                      B) Caserdated data
                                      C) Meter reading data
                                      D) Contact data


                                      3. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
                                      Choose 2 answers

                                      A) Project team roles and responsibilities
                                      B) A high-level object map of the entities and fields used by the billing system
                                      C) Technical connection details for the billing system
                                      D) A decision on the tool or technology that will be used for migrating the data (ETL)
                                      E) Understanding of the Energy and Utilities customer data model


                                      4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
                                      What license is needed to complete this customer requirement?

                                      A) Salesforce Service Console license
                                      B) Salesforce Contact Center license
                                      C) Salesforce Field Service license
                                      D) Energy and Utilities Base Service license


                                      5. What's an example of a parent and child premise record?

                                      A) The parent premise is the type of service provided, and the child is the apartment.
                                      B) The parent premise is the apartment building, and the child is the apartment unit.
                                      C) The parent premise is the apartment unit, and the child is the apartment building.
                                      D) The parent premise is the apartment, and the child is the type of service provided.


                                      Solutions:

                                      Question # 1
                                      Answer: C
                                      Question # 2
                                      Answer: A,C
                                      Question # 3
                                      Answer: B,E
                                      Question # 4
                                      Answer: D
                                      Question # 5
                                      Answer: B

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