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1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
2. Integrate Contract Lifecycle Management (CLM) and Document Generation.
3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
- Product Catalog Design
1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
Topic 2: Discovery
24%
- Architecture Assessment
1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
- Requirements Analysis
1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
2. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
4. Given a customer scenario, map and document the business process, personas, and requirements.
Topic 3: Delivery
16%
- Implementation
1. Support implementation teams and ensure successful project delivery.
2. Advise customers on best practices, solution architecture, and success metrics.
- Validation
1. Verify solution meets business requirements and KPIs.
Salesforce Accredited Agentforce Communications Professional Sample Questions:
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
A. Do not migrate legacy assets and leverage external objects within salesforce to access them
B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
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ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom ' s Communications Cloud. Distributors can then use this information to set up their own CRM product catalog. What should a Consultant suggest as a starting point for this integration?
A. Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.
B. Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
C. Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
D. Use Object REST APIs to retrieve data from Product2 Object.
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ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?
A. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.
B. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
C. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
D. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
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Universal Containers sells mobile devices with product attributes defining characteristics like color and capacity for iPhone models. They use attribute-based pricing to determine the mobile device based on customer selections. The billing system requires a unique SKU for each product variation. What minimal configuration out-of-the-box solution should a Consultant recommend to ensure correct SKUs are sent to the Billing system during order orchestration?
A. Create a custom Object and Apex Class to create the desired mapping.
B. Use Calculation Matrices to store the mapping and retrieve it during Orchestration Plan.
C. Create a new middleware component to transform.
D. Create Technical products and use decomposition relationships.
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Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read " Tier " on the page layouts. How should a Platform Administrator implement this change?
A. Use Rename Tabs and Labels.
B. Edit the Type field and change the name.
C. Create a global picklist value set.
D. Build a custom field called Tier and delete Type.
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