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Exam Code: AP-203
Exam Name: Salesforce Accredited Agentforce Communications Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
Exam Name: Salesforce Accredited Agentforce Communications Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices |
| Topic 2: Discovery | 24% | - Define KPIs and business objectives - Analyze requirements and constraints - Assess customer IT ecosystem and architecture |
| Topic 3: Planning and Design | 60% | - Order capture, quoting and fulfillment design - Sprint planning and story prioritization - Migration strategy and data quality - Design scalable product catalog and data model - Asset management and MACD flows |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
- C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
Correct Answer: A 🗳️
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Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
Correct Answer: D 🗳️
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Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.
Configure the scope filed on the modem and STB products to Account - B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item. - C. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item.
Correct Answer: C 🗳️
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A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add the delivery zip code customer field as a header in the pricing calculation matrix
- B. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- C. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Correct Answer: A 🗳️
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Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- C. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
Correct Answer: B,D 🗳️
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