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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Service Design-Prozess nutzt die vom Demand Management bereitgestellten Daten am meisten?

A) Servicekatalogverwaltung
B) Kapazitätsverwaltung
C) IT-Service-Continuity-Management
D) Service Level Management

2. Welcher der folgenden Bereiche würde von einem Service Design-Tool nicht unterstützt?

A) Umgebungsdesign
B) Software-Design
C) Prozessdesign
D) Strategiedesign

3. Welche Funktionen beinhaltet das IT Operations Management?

A) Technisches Management und Änderungsmanagement
B) Facility Management und Release Management
C) Netzwerkverwaltung und Anwendungsverwaltung
D) IT-Betriebskontrolle und Gebäudemanagement

4. Welches der folgenden Ziele dient NICHT der kontinuierlichen Verbesserung des Service?

A) Verbessern Sie die Kosteneffizienz von IT-Services, ohne die Kundenzufriedenheit zu beeinträchtigen
B) Identifizieren Sie Aktivitäten zur Verbesserung der Effizienz von Service-Management-Prozessen
C) Überprüfen und analysieren Sie die Ergebnisse des Service Level Achievement
D) Führen Sie Aktivitäten durch, um den Geschäftsbenutzern Services auf vereinbarten Ebenen bereitzustellen und zu verwalten

5. Welches der folgenden BEST beschreibt das technische Management?

A) Senior Manager, die für alle Mitarbeiter im technischen Support verantwortlich sind
B) Eine Funktion, die die Gruppen, Abteilungen oder Teams einschließt, die technisches Fachwissen und die allgemeine Verwaltung der IT-Infrastruktur bereitstellen
C) Eine Funktion, die Hardwarereparaturdienste für Technologien bereitstellt, die für die Bereitstellung von Diensten für Kunden erforderlich sind
D) Eine Funktion, die für das Gebäudemanagement und Gebäudesteuerungssysteme zuständig ist

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