Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Check Updated on: Oct 05, 2026
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 2: Key Principles and Models | 15% | - Process Model - Governance Model - Service Portfolio - Deming Cycle |
| Topic 3: Selected ITIL Processes | 25% | - Release and Deployment Management - Service Level Management - Change Management - Service Asset and Configuration Management - Incident Management - Problem Management |
| Topic 4: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Topic 5: Generic Concepts and Definitions | 10% | - Key Terminology - Service Level Agreements - Service Assets and Configuration |
| Topic 6: Functions and Roles | 10% | - Technical Management - Key Roles - Service Desk - IT Operations Management - Application Management |
| Topic 7: ITIL Service Lifecycle | 20% | - Service Operation - Service Design - Service Strategy - Continual Service Improvement - Service Transition |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?
- A. Der Besitzer des Anforderungserfüllungsprozesses
- B. Der Service Desk Manager
- C. Der Anforderungserfüllungsprozess-Manager
- D. Der Service Manager
Correct Answer: A 🗳️
Für das Entfernen oder Einschränken der Nutzungsrechte für einen IT-Service ist welcher Prozess verantwortlich?
- A. Incident Management
- B. Erfüllung anfordern
- C. Zugriffsverwaltung
- D. Änderungsmanagement
Correct Answer: C 🗳️
Welche der folgenden Maßnahmen sollte beim Schließen eines Vorfalls ergriffen werden?
1.Überprüfen Sie die Incident-Kategorisierung und korrigieren Sie sie gegebenenfalls
2.Überprüfen Sie, ob der Benutzer mit dem Ergebnis zufrieden ist
- A. Beides
- B. Keines der oben genannten
- C. nur 1
- D. nur 2
Correct Answer: A 🗳️
In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Service Level Management, Availability Management, Supplier Management und IT Service Continuity Management?
- A. Servicestrategie
- B. Serviceübergang
- C. Servicebetrieb
- D. Service Design
Correct Answer: D 🗳️
Welche drei Arten von Metriken sollten von einem Unternehmen erfasst werden, um die kontinuierliche Verbesserung des Service (CSI) zu unterstützen?
- A. Technologie, Prozess und Service
- B. Strategisch, taktisch und operativ
- C. Return on Investment (ROI), Value on Investment (VOI), Qualität
- D. Kritische Erfolgsfaktoren (CSFs), Key Performance Indicators (KPIs), Aktivitäten
Correct Answer: A 🗳️
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