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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

2. What is included in the defective media retention service?

A) It allows the customer to retain the defective drives that are repaired.
B) It allows the HP technician to use refurbished parts to complete a repair.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician repairing the device to keep the defective part.

3. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Offsite repair, pick and return change
C) Accidental damage protection
D) Offsite repair, offsite return

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Downtime during international business travel
B) Business downtime due to equipment failure
C) Ensuring a recovery time of 134 minutes
D) Confidential data exposure due to equipment theft
E) Saving up to 44% of the time to configure devices
F) Reducing the percentage of devices lost in transit

5. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Onsite Repair
D) HP Defective Media Retention

Solutions: