HP Delta -Selling HP PPS ServiceOne Services - HP5-H10D Exam Practice Test
Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"
control and predict costs over the life of your equipment?"
Correct Answer: D
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Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
hardware?
Correct Answer: B
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Which HP PPS Service is paid as an up-front cost at the time of the purchase?
Correct Answer: B
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How should you counter the following objection?
"The standard warranty is sufficient."
"The standard warranty is sufficient."
Correct Answer: D
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A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
Correct Answer: D
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Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
product?
Correct Answer: D
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