Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Check Updated on: Oct 11, 2026
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 18% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Topic 2: ITIL Service Value System | 20% | - Governance - Guiding principles - Practices - Service value chain - Continual improvement |
| Topic 3: Service Value Chain Activities | 15% | - Design and transition - Engage - Obtain/build - Plan - Deliver and support - Improve |
| Topic 4: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management - Products and services, service offerings |
| Topic 5: ITIL Management Practices | 17% | - Technical management practices
|
| Topic 6: Guiding Principles | 18% | - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Start where you are - Think and work holistically - Optimize and automate - Keep it simple and practical |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Aktivität wird vom Leitprinzip „Starten Sie dort, wo Sie sind“ NICHT empfohlen?
- A. Verwendung von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden
- B. Verwerfen bestehender Prozesse, bevor ihre Nützlichkeit beurteilt wird
- C. Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, in die Beobachtung und Bewertung seiner Aktivitäten
- D. Anwendung des Risikomanagements bei der Einführung neuer Prozesse
Correct Answer: B 🗳️
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Welcher Prozess ist dafür verantwortlich, genaue Informationen zu allen Diensten bereitzustellen und zu pflegen?
Übergang oder Übergang in die Lebensumgebung?
- A. Servicekapazitätsmanagement
- B. Service-Portfolio-Management
- C. Servicekatalogverwaltung
- D. Service Level Management
Correct Answer: C 🗳️
Was ist ein Beispiel für eine Serviceanfrage?
- A. Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
- B. Eine Anfrage zur Implementierung eines Sicherheitspatches
- C. Eine Anforderung zur Wiederherstellung des Normalbetriebs
- D. Eine Anfrage für den Zugriff auf eine Datei
Correct Answer: D 🗳️
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Welche Vorgehensweise hat einen Zweck, der die Verwaltung der Authentifizierung und Nichtabstreitbarkeit umfasst?
- A. Service-Konfigurationsverwaltung
- B. Informationssicherheitsmanagement
- C. IT-Asset-Management
- D. Aktivierung ändern
Correct Answer: B 🗳️
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Warum sollte ein Service Level Manager regelmäßige Service Reviews durchführen?
- A. Um sicherzustellen, dass Vereinbarungen einfach formuliert und leicht verständlich sind
- B. Zum Erfassen von Informationen zu Serviceproblemen und zur Leistung im Vergleich zu vereinbarten Zielen
- C. Um eine kontinuierliche Verbesserung der Dienste sicherzustellen, sodass sie den sich entwickelnden Bedürfnissen der Dienstnutzer gerecht werden
- D. Zum Sammeln von Informationen über die Ziele und Vorgaben der Service-Konsumenten
Correct Answer: B 🗳️
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