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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist die Definition von Garantie?

A) Ein Mittel zur Feststellung, ob ein Dienst einsatzbereit ist
B) Ein Mittel zur Feststellung, ob ein Dienst für den Zweck geeignet ist
C) Eine Möglichkeit, einem Stakeholder ein Ergebnis zu identifizieren
D) Ein Mittel zur Identifizierung von Ereignissen, die Schaden oder Verlust verursachen könnten

2. Welche Vorgehensweise hat den Zweck, die Vorgehensweisen und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen?

A) Kontinuierliche Verbesserung
B) Beziehungsmanagement
C) Dienstkonfigurationsverwaltung
D) Service-Level-Management

3. Was ermöglicht die Ergebnisse, die Kunden erreichen möchten?

A) Garantie
B) IT-Anlage
C) Organisation
D) Dienst

4. Ein Serviceangebot kann den Zugriff auf Ressourcen und Serviceaktionen umfassen. Was ist ein Beispiel für eine Serviceaktion?

A) Ein Mobiltelefon ermöglicht einem Benutzer die Fernarbeit
B) Ein Passwort ermöglicht einem Benutzer die Verbindung zu einem WLAN-Netzwerk
C) Ein Service Desk-Agent bietet dem Benutzer Support.
D) Eine Lizenz erlaubt einem Benutzer, ein Softwareprodukt zu installieren

5. Welcher Service-Übergangsprozess bietet Anleitungen zur Umwandlung von Daten in Informationen?

A) Wissensmanagement
B) Service-Asset- und Konfigurationsmanagement
C) Änderungsauswertung
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D) Servicevalidierung und -tests

Solutions: