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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
- 1. System Health Checks
- 2. Support Documentation
- 3. Backup and Recovery Concepts
- 4. Software Update Verification
|
| Topic 2: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
- 1. Network Trace Tools
- 2. Performance Monitoring
- 3. System Status Verification
- 4. Log Collection and Analysis
|
| Topic 3: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
- 1. Device Services
- 2. Session Manager
- 3. Communication Manager
- 4. System Manager
- 5. Media Server
|
| Topic 4: Call Flow Analysis | 15%-20% | - Call Processing
- 1. Media Path Troubleshooting
- 2. Session Routing
- 3. SIP Call Flows
- 4. Endpoint Registration
|
| Topic 5: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
- 1. Network Components
- 2. Media and Signaling Flows
- 3. SIP Fundamentals
- 4. VoIP Concepts
|
| Topic 6: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
- 1. Service Restoration
- 2. Root Cause Analysis
- 3. Fault Isolation Techniques
- 4. Issue Escalation Procedures
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. What is the function of Avaya Aura Communication Manager in H.323 to SIP routing?
A) It does not handle any feature processing for either endpoint.
B) It only handles feature processing for SIP endpoints.
C) It only handles feature processing for H.323 endpoints.
D) It handles feature processing for both H.323 and SIP endpoints.
2. What information is associated with System manager alarms? (Choose four.)
A) Event ID
B) Time Stamp
C) SIP Domain
D) Alarm Description
E) Service Affecting Y/N
F) Severity
G) Affected Component
3. Session Manager uses five unique certificates for secure communications using Transport Layer Security (TLS). Which two of the following certificates are the most important for communication with other entities?
A) HTTPS certificates
B) SIP certificates
C) Sal Agent certificates
D) ACME certificates
E) WebSphere certificates
F) Management certificates
4. You are configuring Shared Bandwidth Management for Call Admission Control (CAC) between Communication Manager (CM) and Session Manager (SM).
Which three tasks must you perform to achieve this? (Choose three.)
A) Create a Bandwidth Share Group in SM
B) Configure SIP authentication between CM and SM
C) Create Locations in Session Manager
D) Create Network Region Groups (NRG) in Communication Manager
E) Specify the shared bandwidth limit on the Communication Manager (SIP) Entity screen
F) Match the Network Region used for the SIP users with the Domain in SM
5. A remote worker using the Avaya Communicator on a mobile phone obtains a private IP address delivered from the corporate network over WiFi when in range of the wireless hot-spot. When the remote worker is out of range of the corporate WiFi, it obtains a Public IP address via the 3G/4G mobile Service Provider. What strategy prevents the user from having to change the SIP Proxy Server address in the smartphone when roaming between the public and corporate private networks?
A) Avaya Session Border Controller for Enterprise (SBCE) public IP-address
B) Virtual Private Network (VPN)
C) Split Horizon DNS with FQDN
D) Network Address Translation (NAT)
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A,B,E,F | Question # 3 Answer: B,F | Question # 4 Answer: A,C,D | Question # 5 Answer: C |