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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Instant Messaging
B) Web Communication
C) Voice Mail
D) Short Message Service

2. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) Which system support click-to-call from the web?
C) What Is the IVR name?
D) What are the customer support pain points?
E) What is the percentage of customer support Issues that are resolved In one call?

3. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Control Manager
B) Avaya one-X® Agent Desktop
C) Avaya Contact Center Orchestration Designer
D) Avaya Agent Desktop

4. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
B) Avaya can deliver what has been promised.
C) The proposal value Is obvious, so It is not discussed.
D) The executive summary section of the proposal highlights the solution features.

Solutions: