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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. SIP Fundamentals
  • 2. Media and Signaling Flows
  • 3. Network Components
  • 4. VoIP Concepts
Topic 2: System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Network Trace Tools
  • 2. Performance Monitoring
  • 3. Log Collection and Analysis
  • 4. System Status Verification
Topic 3: Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Fault Isolation Techniques
  • 2. Service Restoration
  • 3. Root Cause Analysis
  • 4. Issue Escalation Procedures
Topic 4: Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Device Services
  • 2. System Manager
  • 3. Session Manager
  • 4. Media Server
  • 5. Communication Manager
Topic 5: Call Flow Analysis15%-20%- Call Processing
  • 1. Session Routing
  • 2. SIP Call Flows
  • 3. Media Path Troubleshooting
  • 4. Endpoint Registration
Topic 6: Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Support Documentation
  • 2. System Health Checks
  • 3. Software Update Verification
  • 4. Backup and Recovery Concepts

Avaya Aura® Core Components Support Certified Sample Questions:

Which three statements regarding Full and Half call model processing are true? (Choose three.)

  • A. CM performs Half call model processing when it acts as a SIP user agent.
  • B. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
  • C. CM performs Full call model processing when it acts as a SIP registrar.
  • D. Avaya Aura Session Manager (SM) always performs Half call model processing.
  • E. Avaya Aura Session Manager (SM) always performs Full call model processing.
  • F. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
Answer: A,D,F

In Avaya Aura Communication Manager (CM), what are the three valid formats of the list trace command?
(Choose three.)

  • A. List trace next
  • B. List trace 1031711
  • C. List trace tac 701
  • D. List trace ssm
  • E. List trace ras ip-address 135.60.232.213
  • F. List trace previous
Answer: C,E,F

Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?

  • A. show certs
  • B. start certmanager -f
  • C. tlscertmanage
  • D. viewcerts
  • E. displaycertificates
Answer: C

Which event packages would you expect to see an AST Endpoint subscribe to in Avaya Aura System Manager?

  • A. dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
  • B. dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message
  • C. avaya-ccs-profile, network status and message-summary dialog
  • D. entity links, avaya-cm-feature-status, avaya-ccs-profile and reg
  • E. avaya-cm-feature-status, entity links, reg and message-summary
Answer: B

A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?

  • A. "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
  • B. traceSM with TLS handshaking enabled on SM
  • C. the latest /var/log/ecs logfile on Avaya Aura Communication Manager
  • D. "tshark -i eth1 -w <capturefilename>" on SM
  • E. the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
  • F. System Event Log (SEL) on the CS1000
Answer: B,D

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