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Avaya Workforce Engagement Support Certified - 33160X Exam Practice Test

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Total 71 questions

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Question 1

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A. It showed CTI metadata association. B. It received CTI events. C. It showed CTI statistics. D. It recorded management information.

Discussion 0

Correct Answer: A Vote an answer

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Question 2

When setting up voice recording,whichstatement describes the purpose of member groups?

A. It specifies the actual extensions in use in your system, and associates them with the data source B. It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment C. It enables the translation of recorded events from third-Paty systems D. It maps employees to extensions and data sources

Discussion 0

Correct Answer: B Vote an answer

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Question 3

The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A. Itassignscall buffer disk settings an logical drives to the contact recording environtment B. It connects Recorder with the third-party system C. It sets up recorder roles, which define the functionality of servers D. It captures and processes events from server interfaces

Discussion 0

Correct Answer: C Vote an answer

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Question 4

Happens when the framework installation fails?

A. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file. B. Errors Will appear in black text in the SR tool. C. All installation errors Will appear on the alarms page of Element Manager D. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.

Discussion 0

Correct Answer: A Vote an answer

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Question 5

Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A. Configuration Checker B. Recorder Status Summary C. Capture Status D. Status SummaryThresholds

Discussion 0

Correct Answer: B Vote an answer

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Question 6

You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A. Central Archive B. Interaction Applications C. Archive database D. Content Server

Discussion 0

Correct Answer: C Vote an answer

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Question 7

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A. CMS B. Dialer C. Quality D. Phone

Discussion 0

Correct Answer: D Vote an answer

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Question 8

In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A. Archive Web Service B. Content Server C. Archive Database D. Recorder Archiver Service

Discussion 0

Correct Answer: D Vote an answer

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Total 71 questions

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