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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed using a Management Service Account (MSA).
B) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
C) The Framework components can be installed in a workgroup environment.
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) Date center servers can be split in multi-domain forests.

2. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It showed CTI metadata association.
B) It received CTI events.
C) It showed CTI statistics.
D) It recorded management information.

3. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
B) An internal call will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an incoming call that is put on hold, only the customer side will be recorded.

4. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) License activation requires Enterprise Manager access to the internet
B) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
C) The License Registration Key is generated during installation
D) The License Reference number is generated when the customer order is placed

5. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) It allows a dual recording solution
B) In this scenario, which three statements about Multiple Registration are true? (Choose three)
C) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
D) Each recording target requires a dedicated softphone
E) Only two observers can be present on the same call
F) There is not dedicated softphone allocated for recording

Solutions: