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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
B) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
C) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
D) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

2. In Archive, what is the function of a campaign?

A) It defines filter rules to determine which recordings to archive.
B) It defines when and how fast archive activity may occur on a recorder.
C) It defines the physical repository for archived content.
D) It defines how to perform a specific archive task against a specific media.

3. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Enterprise> Enterprise Settings
B) System Management>General Settings>Settings
C) System Management>Central Archive >Backup
D) Enterprise Management>General Settings>Configuration

4. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Configuration Checker
B) Recorder Status Summary
C) Capture Status
D) Status SummaryThresholds

5. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
B) Side-by side or hardware reuse migration to R20.x
C) Two step upgrade process, to V15.1 first, then to R20.x
D) Side-by side upgrade to R20.x in Windows 2016

Solutions: