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NEW QUESTION 28
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Engagement Designer Snap-In
- B. Presence Snap-in D)
- C. Context Store Snap-In
- D. Enhanced Call Control Snap-in
Answer: A
NEW QUESTION 29
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.
NEW QUESTION 30
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Voice Bundle
- C. Reporting Bundle
- D. Basic Bundle
Answer: C,D
NEW QUESTION 31
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Ready Now Solutions
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: C
NEW QUESTION 32
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Best Service Routing
- B. Expert Agent Selection
- C. Business Advocate
- D. Advanced Call Vectoring
Answer: A
NEW QUESTION 33
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Proactive Outreach Manager
- C. Avaya Call Management System
- D. Avaya Intelligent Customer Routing
Answer: B
NEW QUESTION 34
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-XML
- C. EMC-CORE
- D. EMC-VMS
- E. EMC-IDS
Answer: A,C,E
NEW QUESTION 35
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Graphical Designer
- B. Visual Designer
- C. Avaya IX™ Orchestration
- D. Call Vectoring
Answer: C
NEW QUESTION 36
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Ethernet (ME)
- C. Multiprotocol TX Module (MTM)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: B
NEW QUESTION 37
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Custom
- B. Secure
- C. Enterprise
- D. ReadyNow
Answer: B
NEW QUESTION 38
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. Hybrid
- C. CPaaS
- D. Public
Answer: B
NEW QUESTION 39
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Breeze®
- C. Avaya Workspaces® for Elite
- D. Avaya Call Management System
Answer: C
NEW QUESTION 40
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Experience Portal
- B. Avaya Aura® Contact Center
- C. Avaya Aura® Communication Manager
- D. Voice Portal
- E. Avaya Contact Center Select
Answer: A,B,D
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 41
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 42
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase first contact resolution
- C. To increase self-service usage
- D. To increase agent retention
Answer: B
NEW QUESTION 43
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Oracle Sun Blade 150
- C. Avaya Solutions Platform Servers
- D. Amazon Web Services
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,D,E
NEW QUESTION 44
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Enterprise Analytics
- B. Quality Monitoring
- C. Workforce Management
- D. Expert Agent Selection
- E. Customer Feedback
Answer: A,B,C
NEW QUESTION 45
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