[2022] Use Valid New 33820X Test Notes & 33820X Valid Exam Guide
33820X Actual Questions Answers PDF 100% Cover Real Exam Questions
NEW QUESTION 23
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 24
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Avaya Solutions Platform Servers
- B. Oracle Fire V880/V890
- C. Oracle Sun Blade 150
- D. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- E. Amazon Web Services
Answer: B,D,E
NEW QUESTION 25
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol TX Module (MTM)
- B. Multiprotocol Transmitter Module (MTM)
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: C
NEW QUESTION 26
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 27
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Primary-Backup
- C. Active-Passive
- D. Active-Active
Answer: A
NEW QUESTION 28
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Call Center Elite Multichannel
- C. Avaya Aura® Call Center Elite
- D. Avaya Aura® Session Manager
Answer: C
NEW QUESTION 29
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya Aura® Elite Multichannel
- B. Avaya Call Management System
- C. Avaya IX™ Workforce Engagement
- D. Avaya Intelligent Customer Routing
Answer: B
NEW QUESTION 30
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Standard and Advanced Licenses
- B. Avaya SBCE Corporate License
- C. Avaya SBCE Corporate and Standard Licenses
- D. Avaya SBCE Standard License
Answer: A
NEW QUESTION 31
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 5 = DSPs
- B. Number of agents X 4 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 2 = DSPs
Answer: A
NEW QUESTION 32
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Public Delivery
- B. CPaaS Delivery
- C. Hybrid
- D. Private Delivery
Answer: B
Explanation:
Reference:
https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf
NEW QUESTION 33
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Orchestration
- B. IX™ Workforce Engagement
- C. IX™ Contact Center
- D. IX,H Workplace
Answer: C,D
NEW QUESTION 34
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Media Server
- C. Avaya Oceana®
- D. Avaya Session Border Controller
Answer: A
NEW QUESTION 35
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Standard License (SL)
- B. Application Specific Licensing (ASL)
- C. Advanced License (AL)
- D. Enablement Licensing (EL)
Answer: A
NEW QUESTION 36
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 15,000
- B. 0
- C. 10,000
- D. 12,000
Answer: C
NEW QUESTION 37
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-CORE
- B. EMC-XML
- C. EMC-IDS
- D. EMC-SQL-DB
- E. EMC-VMS
Answer: A,C,D
NEW QUESTION 38
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Call Management System
- B. Avaya Intelligent Customer Routing
- C. Avaya Proactive Outreach Manager
- D. Avaya IX™ Workforce Engagement
Answer: B
NEW QUESTION 39
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Standard License (SL)
- B. Enablement Licensing (EL)
- C. Application Specific Licensing (ASL)
- D. Advanced License (AL)
Answer: B
NEW QUESTION 40
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- D. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
Answer: C
NEW QUESTION 41
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Preview
- B. Progressive
- C. Performance
- D. Predictive
- E. Proficient
Answer: A,B,C
NEW QUESTION 42
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- B. Standard VMware version (non-customized) is used.
- C. Remote upgrade of servers is supported, and site visit is not required.
- D. Avaya provides tools to install/upgrade the VMware hypervisor.
Answer: A,B
NEW QUESTION 43
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Ready Now Solutions
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: A
NEW QUESTION 44
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