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Operations-Management PDF Practice Q&A's Total Questions: 72
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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
Topic 2: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
Topic 3: Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
Topic 4: Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
Topic 5: Quality Management Methods25%- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A. It negatively affects hiring and firing.
B. It is time consuming.
C. It negatively affects subcontracting.
D. It is more risky.


Question 2

A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers

A. Batch process
B. Continuous process
C. Line process
D. Project process


Question 3

Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A. Job rotation
B. Job entitlement
C. Job rating
D. Job enrichment


Question 4

How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

A. Companies develop new ways to generate revenue.
B. Companies' workers demonstrate intrinsic values.
C. Companies are able to reduce waste.
D. Companies enhance workers' ability to perform.
E. Companies can participate when it is convenient.


Question 5

A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A. 22,167
B. 21,667
C. 20,500
D. 20,000


Solutions:

Question 1
Answer: D
Question 2
Answer: A,D
Question 3
Answer: D
Question 4
Answer: A,C
Question 5
Answer: C

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