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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Ethics, Social Responsibility & Change Management15%- Ethics & Corporate Social Responsibility
  • 1. Stakeholder management and sustainability
    • 2. Ethical decision-making frameworks
      - Managing Change & Innovation
      • 1. Organizational development and innovation
        • 2. Forces and resistance to change
          Leading & Motivation25%- Leadership Theories & Styles
          • 1. Transformational vs transactional leadership
            • 2. Trait, behavioral, and contingency theories
              - Motivation & Communication
              • 1. Maslow, Herzberg, Expectancy theory
                • 2. Conflict resolution and team dynamics
                  • 3. Interpersonal and organizational communication
                    Controlling & Quality Management20%- Operations & Quality Control
                    • 1. Balanced scorecard and performance metrics
                      • 2. Total Quality Management (TQM)
                        - Control Process
                        • 1. Corrective action and feedback loops
                          • 2. Establishing standards and measuring performance
                            Organizing & Organizational Structure20%- Organizational Design
                            • 1. Team-based and matrix structures
                              • 2. Mechanistic vs organic structures
                                • 3. Departmentalization and authority
                                  - Human Resource Management
                                  • 1. Legal and ethical HR considerations
                                    • 2. Staffing, training, and performance management
                                      Planning & Strategic Management20%- Foundations of Planning
                                      • 1. Strategic, tactical, and operational planning
                                        • 2. SWOT analysis and strategic formulation
                                          • 3. Mission, vision, and goals
                                            - Decision Making
                                            • 1. Rational and bounded rationality models
                                              • 2. Group decision-making techniques

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                What is a characteristic of a person with an entrepreneurial personality? Choose 1 answer

                                                • A. Motivation to excel
                                                • B. Opportunity tolerance
                                                • C. Laissez-faire
                                                • D. Employeeempowerment
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

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                                                Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

                                                • A. Communication
                                                • B. Superordinate goals
                                                • C. Authoritative command
                                                • D. Avoidance
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

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                                                The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

                                                • A. Plan to reduce turnover through nonfinancial rewards
                                                • B. Reconcile employee supply and demand
                                                • C. Implement employee conflict resolution system
                                                • D. Establish strategic goals for improvement of manufacturing performance
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

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                                                Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits. Which traits are protected by these laws? Choose 1 answer

                                                • A. National origin, race, and education
                                                • B. Race, religion, and ethnic background
                                                • C. Race, religion, and abilities
                                                • D. Criminal record, race, and gender
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

                                                • A. Functional
                                                • B. Operational
                                                • C. Resource
                                                • D. Low-cost
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

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