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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards? Choose 2 answers

A. Customer name, title, phone, email
B. Guided troubleshooting process
C. Policies including type, issue date, amount
D. Terms and Conditions for each policy

Question 2

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
- A view with information about a customer account
- A list of contacts and cases associated with the account
- All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A. Lightning Record Page
B. OmniScript
C. Customer IntellView
D. FlexCards

Question 3

A consultant is working with a client who wants to display specific account information on a Flexcard. The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task. What is the best approach for the consultant to meet the client's requirements?

A. Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
B. Use Data Mappers to transfer and transform the necessary data.
C. Use Integration Procedures to integrate the necessary data
D. Use OmniScripts to create a script that displays the required information.

Question 4

Which two are appropriate use cases for Vlocity/OmniStudio's "Actions" framework within a FlexCard? Choose 2 answers

A. Launching an OmniScript with pre-populated context data
B. Directly modifying Salesforce org-wide sharing settings
C. Compiling Apex classes
D. Navigating the user to a related record page

Question 5

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product that is passed to the OmniScript with product details including the unit price, and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to return the quote. Which two tools should be used to meet these requirements?
Choose 2 answers

A. Expression Set
B. Decision Matrix
C. DataRaptor Extract
D. DataRaptor Transform

Solutions: