Exam Name: Salesforce Certified Experience Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Instant Download Salesforce : EX-Con-101 Questions & Answers as PDF & Test Engine
Updated: Oct 04, 2026
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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility |
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Experience Personalization | - Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation |
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- B. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- C. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.
- D. Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
Correct Answer: D 🗳️
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Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
- A. Cloud Network Optimization Bolt
- B. Lightning Page Maximizer
- C. Salesforce Community Page Optimizer
- D. Experience Cloud Performance Profiler
Correct Answer: C 🗳️
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Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers
- A. Automate partner entitlement assignment in Channel Sales teams
- B. Enable partner lead routing
- C. Use partner tiering in channel sales hierarchy
- D. Extend automated quoting capabilities to partners
Correct Answer: B,D 🗳️
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How can Sharing Sets be used to share records with Customer Community users?
- A. Create one Set per object and add the Customer Community profiles to each Sharing Set.
- B. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
- C. Create one Sharing Set and add the objects to share in the Sharing Set.
- D. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
Correct Answer: C 🗳️
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Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
- B. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
- C. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
- D. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
Correct Answer: C 🗳️
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