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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation and Integration | 28% | - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Build and configure Experience Builder pages and components - Configure email and notification templates |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization |
| Solution Design and Business Logic | 28% | - Design data access and visibility rules - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) - Configure Lightning Web Components for customizations |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Define scope and create solution design |
| Change Management and Training | 13% | - Create training materials and end-user guides - Define support processes and escalation paths - Plan and execute change management activities - Develop user adoption strategy and documentation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
- A. Sharing Set
- B. Sharing Map and custom permission set
- C. Case co-ownership using Super User access
- D. OWD and Apex Sharing
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Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list views for custom objects are not included as dependencies.
- B. Custom list views for standard objects are included as dependencies.
- C. Custom list viewsfor standard objects are not included as dependencies.
- D. Custom list views for custom objects are included as dependencies.
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Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Community View
- B. Customer Insights
- C. Einstein Customer
- D. Experience Tracker
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Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
- A. Create virtual support agents using Chat Bot template.
- B. Create a peer-to-peer forum using Self Service template.
- C. Create a smart queue router using Service Cloud template.
- D. Create a self service community using Customer Service template.
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Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
- A. Build Your Own (Aura)
- B. Salesforce Tabs + Visualforce
- C. Customer Service
- D. Build Your Own (LWR)
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