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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Business Agility in 1:1 Customer Engagement | 5% | - Change management processes
- Revision Manager
|
| Topic 2: Decision Strategies | 25% | - Create engagement strategies using customer credit score
- Create eligibility rules using customer risk segments
- Predictive and adaptive analytics
- Create and understand decision strategies
|
| Topic 3: Channels | 10% | - Real-time containers
- Send offer emails
- Create a real-time container
- Share action details with third-party distributors
|
| Topic 4: Next-Best-Action Concepts | 12% | - One-to-one customer engagement
- Define the starting population
- Optimize customer value in the contact center
- Essentials of always-on outbound
- Optimize the Next-Best-Action strategy
- Customer engagement blueprint
|
| Topic 5: Engagement Policies | 15% | - Create and manage customer journeys
- Create an engagement strategy
- Define customer engagement policies
|
| Topic 6: AI and Arbitration | 8% | - Action arbitration
- Action prioritization with AI
- Prioritize actions with business levers
|
| Topic 7: Actions and Treatments | 12% | - Define and manage customer actions
- Present a single offer on the web
- Define an action for outbound
|
| Topic 8: Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions
- Limit action volume on outbound
- Avoid overexposure of actions on outbound
|
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