Exam Name: Selling HP PS Lifecycle Services 2023
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Updated: Nov 03, 2026
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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Topic 2: Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
| Topic 3: Lifecycle Engagement Model | - Deploy and implement phase - Consult and design phase - Optimize and retire phase - Manage and support phase |
| Topic 4: Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
Correct Answer: B 🗳️
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Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. All Partners can resell HP Lifecycle Services as transactional upfront payments
- B. All Partners can sell HP Lifecycle Services contractually.
- C. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- D. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- E. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
Correct Answer: A,E 🗳️
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What coverage does HP Post Warranty Service provide?
- A. Additional 12 months based on the product's base warranty or extended warranty
- B. Extension beyond 12 months if needed
- C. Access to Level 2 help desk technicians
- D. No-cost device repairs made with certified HP parts
Correct Answer: A 🗳️
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Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Automatic performance tuning based on feedback
- B. Actionable device and employee insights whether online or offline
- C. Proactive issue identification and remediation
- D. Ability to actively change the security policies in response to threats
Correct Answer: C 🗳️
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