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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

2. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)

A) All Partners can resell HP Lifecycle Services as transactional upfront payments
B) All Partners can sell HP Lifecycle Services contractually.
C) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
D) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
E) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.

3. What coverage does HP Post Warranty Service provide?

A) Additional 12 months based on the product's base warranty or extended warranty
B) Extension beyond 12 months if needed
C) Access to Level 2 help desk technicians
D) No-cost device repairs made with certified HP parts

4. Name a benefit of HP Active Care, powered by HP TechPulse.

A) Automatic performance tuning based on feedback
B) Actionable device and employee insights whether online or offline
C) Proactive issue identification and remediation
D) Ability to actively change the security policies in response to threats

Solutions: