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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

Why does investing in HP Services matter to your customers?

A. earn money on rebates
B. help reduce the impact of downtime and maximize employee productivity
C. give customers incremental discounts on accessories
D. resell HP Services

Question 2

What are the six stages of the HP Services lifecycle?

A. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission

Question 3

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. extend with Post-Warranty Care Pack
B. extend with a standard or custom service contract
C. protect new hardware with different HP Services
D. propose Accidental Damage Protection

Question 4

Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A. Priority Services and Configuration Services
B. Data Migration Services
C. Configuration and Installation Services
D. Next Business Day Onsite

Solutions: