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HP HP2-B120 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Positioning | - HP differentiation strategies
|
| Topic 2: HP Sales Methodology | - Consultative selling approach
|
| Topic 3: EMEA Market & Customer Needs | - Regional market dynamics
|
| Topic 4: HP Company & Portfolio Overview | - HP business units and product ecosystem
|
| Topic 5: Channel & Partner Ecosystem | - HP partner programs
|
HP Selling HP EMEA cMPS Sample Questions:
1. What happens to a partner that leaves the cMPS Partner program?
A) They will become HP partner Managed Print Service Partner (HPpMPS)
B) They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
C) They have all existing contracts in the program managed by HP directly.
D) The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
2. What are HP Care Pack services?
A) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
C) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
3. Who is responsible for the Help Desk support withacMPS contract?
A) Channel Managed Print Services partner
B) Specialized Service Company
C) Customer
D) HP
4. What is big data?
A) Typical data flow in an office with 100 or more nodes and 50 or more people
B) Print jobs or digital sending jobs that are larger than 10 MB of encrypted or plain text data
C) Collections of information that are so large and complex, they are difficult to process and manage
D) Data stored on a RAID array or similar central data base storage device
5. Which process must a partner use in the exceptional circumstance of requesting an additional discount on Hardware and HP Care Pack Services?
A) All exceptions requite deal details and business justification to be sent to the local HP Account Manager
B) If Smart Quote isavailable;attach big deal extract from the pricing tool to the SBD form.
C) Where a pre-approved discount is in place, raise a "top up" OPG discount quoting the cMPS pre-approved SCRP I
D) If Smart Quote is available, attach extract from the cMPS pricing tool or include deal details in the comment fields
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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