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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add new Status to the Case.
B) Add the Status Transitions to the Technicians' Profile.
C) Add new status to Status Transitions.
D) Add new Status to the Service Appointment.

2. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
B) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
C) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

3. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Product Request Line Item associated with the Product
B) The Products Consumed section on the Work Order
C) The Work Order Line Item associated with the completed Work Order
D) The Product Item Transactions Related List on the Product Item

4. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation timeframe of 14 days.
B) Define a generation horizon of 14 days.
C) Define a generation horizon of 20,160 minutes.
D) Configure Auto-generate Work Orders to True.

5. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
C) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit
D) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

Solutions: