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| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability |
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills |
Geolocation tracking is enabled for Universal Containers's Technicians but Should only apply to full- time employees.
How can geolocation tracking for contractors be disabled?
Correct Answer: A 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatchThe appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement? Choose 2 answers
Correct Answer: B,D 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Which type of record should a Consultant use to specify a pre-defined set of parts for an annual service Work Order?
Correct Answer: C 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants to track and report on individual tasksCompleted, including parts consumed and pricing details, as part of the Work OrderCompletion process. NTO wants to schedule one or multiple tasks to differentTechnicians as needed.
How should the Consultant meet the requirement utilizing the standard SalesforceField Service Data Model?
Correct Answer: A 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized Skills to complete the work at the same time. How should a Consultant implement this requirement?
Correct Answer: C 🗳️
Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).
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