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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A. バランス スコアカード (BCS)
B. 重要成功要因 (CSF)
C. サービス向上プログラム (SIP)
D. 重要業績評価指標 (KPI)

Question 2

規格の文脈において、「適合」という用語は何を表しますか?

A. 要件への準拠
B. 監査不適合報告書と再監査報告書との調整
C. 認定機関による品質マネジメントシステム認証
D. サプライヤー認証の検証

Question 3

1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

A. 構成管理
B. サービスレベル管理
C. 可用性管理
D. キャパシティ管理

Question 4

ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A. 変更管理
B. 顧客関係管理
C. サービスデスク
D. インシデント管理

Question 5

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A. 経営陣に報告できるようにするため
B. 容量データベースに入力を提供します。
C. サービスの正しいユーザーに請求できるようにするため
D. インシデントの反復発生を防止するため

Solutions: