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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

Question 1

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?

A. Capacity Management Financial
B. Management for IT Services
C. IT Service Continuity Management
D. Availability Management

Question 2

What may define the scope of Service Management in the Service Management plan?

A. the number of staff
B. the location of the services
C. the specific processes undertaken
D. the size of the infrastructure

Question 3

A Release policy needs to be documented and agreed. What must be included in the Release policy?

A. an analysis of the success or failure of
B. the Release dates
C. the frequency and type of Releases
D. Releases Requests For Change (RFCs)

Question 4

What does the term "Integrity" mean in the context of Information Security Management?

A. Monitoring the access to information
B. The accuracy, completeness and correctness of the information
C. Protecting the information against unauthorized use
D. Screening the support staff on their loyalty to the IT organization

Question 5

What has to be included in a well defined process?

A. Functions
B. Expected outcomes
C. Statistical support
D. Timelines

Solutions: