Exam Name: IP Contact Center Express Implementation Exam
Certification Provider: Cisco
Corresponding Certification: IP Communications
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Updated: Sep 14, 2026
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Cisco 642-162 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scripting and Application Development | - Cisco scripting environment (CCX Editor)
|
| Topic 2: Installation and Configuration | - UCCX installation and initial setup
|
| Topic 3: Call Routing and Queue Management | - Call flow design and configuration
|
| Topic 4: Cisco IP Contact Center Express Architecture | - UCCX system components and architecture overview
|
| Topic 5: Administration and Troubleshooting | - System monitoring and maintenance
|
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