Exam Name: IP Contact Center Express Implementation Exam
Certification Provider: Cisco
Corresponding Certification: IP Communications
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Check Updated on: Sep 14, 2026
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Cisco 642-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installing and Configuring IPCC Express | 40% | - Initial Setup and Integration with CUCM - Software and Hardware Installation - Provisioning Agents, Users and Resources - Configuring IP IVR and Call Flows |
| Operating and Maintaining IPCC Express | 20% | - License Management and Upgrades - Backup and Restore Procedures - System Monitoring and Reporting |
| Designing IPCC Express System | 30% | - Feature Selection and Solution Sizing - Deployment Architecture and Design - Requirements Gathering and Capacity Planning |
| Troubleshooting IPCC Express | 10% | - Common Issues and Diagnostic Tools - Call Flow and Application Troubleshooting - Integration and Connectivity Issues |
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