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| Section | Objectives |
|---|---|
| Installation and Configuration | - UCCX installation and initial setup
|
| Cisco IP Contact Center Express Architecture | - UCCX system components and architecture overview
|
| Administration and Troubleshooting | - System monitoring and maintenance
|
| Scripting and Application Development | - Cisco scripting environment (CCX Editor)
|
| Call Routing and Queue Management | - Call flow design and configuration
|
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