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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the File System Partition size on the CMS.
C) Increase the Data Storage Allocation on the CMS.
D) Increase the number of VDNs on the Communication Manager

2. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's system.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) Timetable can be used to schedule a LAN backup of the customer's data.
D) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

4. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Add vector variables to each vector to test for working hours.
B) Redesign the routing so all calls funnel through a signal vector
C) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
D) Create vector subroutine that can be used in all vectors that have the same working hours

5. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS will not collect data if the link to the CMS is down.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS holds data longer than CMS

Solutions: