6201-1 by Avaya Actual Free Exam Q&As

Question 1

Which application or menu can be used for creating an ACD on CMS?

A. cms adm B. CMS-Supervisor C. cms svc D. CMS-Terminal

Discussion 0

Correct Answer: B Vote an answer

Question 2

A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A. Only the switch release in the CMS needs to be changed to CM6. B. Both the reporting adjunct the switch and the switch release in the CMS need to be updated C. It is not necessary far either the reporting adjunct or the switch release to change. D. Only the reporting adjunct in the switch needs to be changed to R16 CMS.

Discussion 0

Correct Answer: B Vote an answer

Question 3

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. Timetable can be used to schedule a LAN backup of the customer's system. B. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled. C. Timetable can be used to schedule a LAN backup of the customer's data. D. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

Discussion 0

Correct Answer: B,D Vote an answer

Question 4

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A. by the flashing skill button on the telephone set B. by the VDN of Origin announcement before call is delivered C. by the Skill whisper announcement before call: is delivered D. by the telephone display (a = Originator Name to VDN)

Discussion 0

Correct Answer: B,D Vote an answer

Explanation: Only visible for PassTestking members. You can sign-up / login (it's free).

Question 5

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E is assigned to a VDN that routes calls to an evacuation vector B. E has a vector variable that is changed when an evacuation is required C. E is a standard vector code for evacuation D. E has been administered as a Feature Access Code

Discussion 0

Correct Answer: B Vote an answer

Question 6

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: survivable B. Measured: internal C. Measured: both D. Measured: external

Discussion 0

Correct Answer: C Vote an answer

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 Exam Practice Test