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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Message Manager
B) Voicemail Pro with UMS
C) Unified Messaging
D) Outcalling
E) Voicemail Pro with IMS

2. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

3. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Upgrade the system to the current GA software.
B) Default the IP Office.
C) Remove the daughter boards.
D) Re-install the IP Office Professional License.
E) Remove the Embedded Voicemail Card.

4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

5. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) SNMP
B) MAPI
C) UMS Web
D) IMAP

Solutions: