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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) MPLS VPN/Software Defined WAN Connectivity
B) PSTN Network Connectivity
C) CC Solutions with ACCS Connectivity
D) Analog Trunk Access Connectivity

2. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 700
B) 800
C) 600
D) 500

3. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) It is sold through Direct and Indirect channels.
B) CC-Elite can be ordered as a standalone for a 3rd party PBX.
C) Call Center Elite includes Business Advocate.
D) Call Center Elite requires CMS.
E) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

4. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 10 or less
B) 20 or less
C) 5 or less
D) 15 or less

5. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Call Management System
D) By using the benefit of Avaya IX'M Workforce Engagement
E) By using the benefit of Avaya Proactive Contact

Solutions: