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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The Avaya solutions and services Avaya could offer
C) The salaries of the executives In the meeting
D) The model numbers of the existing contact center equipment

3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Agent
B) Administrator
C) Manager
D) Supervisor

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It documents the details, and quantifies the cost.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It proposes, communicates, and agrees upon the detailed solution.
D) It is the final Invoice that serves as the formal contract acknowledgement.

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 3
B) 4
C) 2
D) 1

Solutions: