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Apple Desktop Service Certification Sample Questions:

1. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the logic board.
B) Reinitialize the hard disk and reinstall the Mac OS.
C) Try to start up from a bootable CD or DVD.
D) Replace the internal hard drive with a known-good hard drive.

2. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) Error beep at startup
D) No video at startup

3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Did you turn off the computer improperly?
B) Is this the first time you have had this problem?
C) What is the issue?
D) What operating system are you using?

4. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Set up locations optimized for different environments.
B) Activate the automatic hard disk sleep.
C) Quit all the communications applications that may use the modem.
D) Use wireless networks instead of wired networks.
E) Activate the automatic display sleeping.

5. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A) selecting the application in the list displayed in the Rosetta pane of System Preferences.
B) first installing Rosetta from the Mac OS X Installation disc.
C) selecting the "Open using Rosetta" checkbox in the application's Info window.
D) dragging the application's icon on top of the Rosetta icon in the Dock.

Solutions: